Service department is top notch
Smart's Hyundai does not stand by there work. Can not fix or work on my car again.
SMART Hyundai in White Hall, AR (Service Dept) is the worst dealership i have ever did service. About a week ago i took my vehicle in for service/inspection. The tech completed the job and checked off on my inspection form - for example saying that my tires were in good condition. Once i drove away from the dealership i noticed that my vehicle was driving totally different from when it was dropped off. i contacted the dealership and they said that i needed a balance. I went to another tire shop for the balance. Once i got to the new shop, they inspected my vehicle and noticed that the driver left side tire had a thread missing. This was very shocking and disappointing. I didn't understand why they checked off my tires as being good, because i could've been dangerously hurt. I reported the incident back over to SMART Hyundai and they didn't seem to care. No empathy, no sense of urgency, lack of follow and poor, poor customer service. I can't see any reason why they are still in business because they didn't care about my situation. This is the second incident which i will be reporting directly over to Hyundai Corp and further legal action. I’m requesting a follow up call, email or writing on the action you will be taking to resolving this matter. Not to mention i got a call last week from the Service Dept (Jimmy) saying "I AM NO LONGER ALLOWED TO COME BACK TO THERE DEALERSHIP AND THAT MY SERVICE MUST GO ELSEWHERE". Please keep in mind i been going to this dealership for 3+ years. Thanks your time and i look forward to a response and/or follow up.
UNHAPPY CUSTOMER
Great customer service
Smart Hyundai is a US Car Dealer based in White Hall, Arkansas. Smart Hyundai is located at 1 Smart Dr, White Hall, AR 71602, USA.
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